Forum Discussion
Auto-Renewal Failure
Thank you MSF and Chalkychap for your replies & suggestions.
The phone was still working the entire time - I think I read somewhere (in FAQs?) there is a 12-hour grace period...
Payment was attempted using a stored payment card via my account, on a laptop, for all 3 attempts (not Contactless Mobile).
The plan did renew eventually at the 3rd time of asking and a renewal/payment email confirmation was received this time.
SMARTY may have had a 'date issue' of some sort. My plan generally auto-renews on either 30th or 31st of the month, but obviously they were was no 30th or 31st last month. After the 3rd attempt at a manual renewal today was successful, my Dashboard originally said renewal was due again tomorrow, but it is now says renewal is due 1st April.
I will check Auto-Renew has been set to on & see what happens next month, but all good for now. 👍
Were you using a SMARTY plan in Feb 2022 Wilma?
If so, did your plan auto-renew okay in Feb 2022 (i.e. 28-Feb-2022)?Hi Chalkychap, yes I was using a SMARTY plan in Feb 2022 and last year it auto-renewed okay on the 2nd or 3rd of March without a problem.
However, that's not to say a more recent software release couldn't have introduced a 'bug' such as this, which has just sat there silently until the conditions arise (e.g. a 28-day month) for code to fail.
Something definitely went awry early on Wednesday morning, as not only did payment initially not go through, but I have since had to reset my account back to Auto-Renew.
Yes indeed - perhaps combination of the Barclays card payments problems, and a SMARTY blip with their customer accounts systems resulted in the failure.
I guess you'll find out next month, or next February (leap year).
🍀🤞
There do seem to have been a few 'blips' generally today from things posted on the forum.
Glad it is now sorted. All very frustrating when tech doesn't work smoothly. Just shows how dependent upon it we have become 😱
