Active sim

[JamesEd_1072028]

I have a smarty SIM on my phone. I have also just set up a second SIM for data and want to activate it.....but it has posted one to me and I don't know how to activate the one I already have. I have paid for the additional package and don't want to wait for a different SIM 

[MSF]

Here is a link to a Smarty article that should help you activate a SIM:

https://help.smarty.co.uk/en/articles/4227220-activating-my-sim

[George · Accepted solution]

Hi @JamesEd_1072028 drop our team a message smarty.co.uk/contact they may be able to assign the SIM you have in hand to your account.

[JohnGai_1951811]

Hi, I have a similar problem.btried to activate my SIM but having one sent to me instead. Only £5 but I already have a SIM I want to activate.

[paulste_2403576]

But the contact page is an endless rabbit hole.

How does ACTUALLY contact your team to request help in activating the sim supplied with the modem???

I go to the <contact> page and only see links everything else except the link you suggested! 🤔🤔🤔

[MSF]

@paulste_2403576 

I have marked the chat icon with a yellow arrow.

 

[HamedYo_3102290]

my sim card not working 

[MSF]

@HamedYo_3102290  Posting such little information on a thread that was last used in November 2023 is not helpful.

You have explained nothing and so nobody can really offer you any help.

[Rebekah_150]

Hey  HamedYo_3102290,

This is a customer forum and I will unfortunatly be unable to access your account but if you contact our customer care team they can offer account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.

[Stepona_3166985]

Actvate or I will explain them.

[MSF]

@Stepona_3166985  ???????