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AlanCut_1341093's avatar
AlanCut_1341093
SMARTY Pioneer
23-10-2023
Solved

Accessing smarty voicemail in Spain

We come to this Spain location regularly and up until this point Smarty worked flawlessly. Today I've got notification of voicemails but though I can access the vm system it asks for phone and pin bu...
  • AlanCut_1341093's avatar
    AlanCut_1341093
    26-10-2023

    Thanks for this, it cant have been an android related problem as my wife's iPhone exhibited exactly the same issue on her Smarty number at the same time.  The problem fixed itself the day after as the system started to respond to keyboard input. The only other weird thing was that once acessed it I got this message for the first time ever "You are accessing the Voice Mail service from an Untrusted Network"

    I guess the only conclusion if anyone else experiences this is that it's a system glitch and to hope it fixes itself in a few hours or days. 

AlanCut_1341093's avatar
AlanCut_1341093
SMARTY Pioneer
26-10-2023

Thanks for this, it cant have been an android related problem as my wife's iPhone exhibited exactly the same issue on her Smarty number at the same time.  The problem fixed itself the day after as the system started to respond to keyboard input. The only other weird thing was that once acessed it I got this message for the first time ever "You are accessing the Voice Mail service from an Untrusted Network"

I guess the only conclusion if anyone else experiences this is that it's a system glitch and to hope it fixes itself in a few hours or days.