18+ Content - enabled but cannot access

Update, Fri 18/8/23:

Tues 15/8/23, 1313hrs BST - Contacted the COMPLAINTS dept using the email inbox found on Smarty's url, an email Inbox address that looks strange but got an auto reply saying "We aim to get back to you withing 24 hours. If your query is urgent, please contact us via web-chat....."

- The web chat is utterly useless having used that in the past. When one of their agents picks up your issue, it goes into a "pool", no case number assigned with NO chat history attached in their replies to show the main chain. Their Indian operatives just copy & paste generic solutions in their replies in the hope it would solve the problem. 

- Thurs 17/8/23 - No follow up from their complaints dept. Was I surprised, no.

I was going to resort to the old method of WRITING A LETTER send by RECORDED delivery but didn't have time until today, Fri 18/8. Decided to try again and now the 18+ Contents are enabled.  Simple  urls containing words to the effect of "kitchen knives" that was blocked before are now fully visible.

To anyone who have issues on this subject, persist and ESCALATE, its absurd the lengths that I had to go through and the time scale to get things put right that was caused by the provider. NO replies had been received, even an apology.

Like all providers, how good they are comes when you need to contact them and how EFFICIENT they are in resolving the problem. Smart and indeed Three show they are far from EFFICIENT. This was one of the main reason I'd left my old ISP/Cell provider Virgin Media, their customer services was just as dire with their Indian operative who have no clue what they are doing.

NB: 80% of the world wide online scams originates and operates out of India - source, articles I read recently with data from the FBI. Submit your Credit Card to have  the 18+ Content enabled, try not to use any form of photo ID, at least the former you can cancel with ease and quickly.