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SarahM_2025's avatar
SarahM_2025
SMARTY Rookie
13-06-2025

Wrong name - customer service?

Hello! Not sure if anyone else has had this issue or if I am just a silky goose. I was trying to set up an account for myself and my sister and I have accidentally put her name and birthday on my account instead of mine. Is there an email address I can contact to assist with changing this? 

I have a prepaid sim I would like to use and would also like to move my Voxi number over, but I am concerned it won’t work due to the name error. HELP PLEASE 🙃

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    15-06-2025

    SarahM_2025  You will need to web chat with Smarty Support as only they can access your account.

    www.smarty.co.uk/contact  - be sure to explain clearly what has happened.