Forum Discussion

KimButl_2842546's avatar
KimButl_2842546
SMARTY Pioneer
17-07-2024

Why does my sim card show no number it states unknown

17 Replies

    • ianstra1100's avatar
      ianstra1100
      SMARTY Maverick
      17-06-2025

      Hi thanks for the input. Works ok in my phone come to the same conclusion as you that it recognises it as a tablet and not a phone. What a kerfuffle MSF also thanks for the input. A little guidance was all I needed

  • MSF's avatar
    MSF
    SMARTY Guru
    17-07-2024

    KimButl_2842546 A number is allocated when you activate the sim

  • ianstra1100's avatar
    ianstra1100
    SMARTY Maverick
    15-06-2025

    Similar problem new SIM card using new number NOT ported works with internet 3.5 GB Download ed ok registered with SMARTYapp and new number but shows in "general - mobile data number in iPad as unknown." 10 GB for £5 deal

    • MSF's avatar
      MSF
      SMARTY Guru
      15-06-2025

      ianstra1100 I'm not sure that I fully understand what you are saying here.

      At a guess, I wonder if your device is showing the number originally allocated to the sim when you registered. It has not updated to the number you ported in from your previous network. A Network Reset in device Settings should cure it.

       

      • ianstra1100's avatar
        ianstra1100
        SMARTY Maverick
        16-06-2025

        Sorry this is not the same as porting I'm using the new number from the SIM I was sent by SMARTY. I've tried resetting the network no cheese. I've waited for 24hrs for the system to resolve the issue itself ( as when porting) reset the network again just and no result it still says "unknown" number anyone any other ideas pls

        Even though it shows unknown the SIM must be interacting since it downloaded 3.5GB to my tablet without it and deducted the data used from my allowance. 

  • Goddess_Bastet's avatar
    Goddess_Bastet
    SMARTY Teamster
    15-06-2025

    Have you reset the network settings?

  • ianstra1100's avatar
    ianstra1100
    SMARTY Maverick
    18-06-2025

    Could you have the same problem I have are you using a laptop or tablet