Forum Discussion
"We're fixing an issue in this area",,, NOW 6 DAYS WITH NO DATA........
We’re genuinely sorry to hear how disruptive this ongoing issue has been for you, and we completely understand your frustration — especially after previously having a positive experience with our service.
We recognise how important it is to stay connected. Like all networks, SMARTY can’t guarantee 100% coverage or an entirely fault-free service. This information is outlined in our terms and conditions, which you agreed to when signing up. Some areas may indeed have better coverage with SMARTY than others, and factors such as the size and layout of buildings can significantly impact service quality, including indoor coverage.
We suggest continuing to check our network status checker for any updates: https://smarty.co.uk/network-status-checker. In any case, please don’t hesitate to reach out to our customer care team so we can help you further: https://smarty.co.uk/contact.
- Rachel
I was always getting great coverage & signal in my area (My living room) for the past few years Rachel,,, I can still use calls & texts, just no data... thanks for the reply...
