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JohnHeg_1340753's avatar
JohnHeg_1340753
SMARTY Maverick
18-06-2025

"We're fixing an issue in this area",,, NOW 6 DAYS WITH NO DATA........

No phone network data for 6 days now in Liverpool L30,,, again... Standard statement, "we're fixing an issue in this area".... I used to get great service/data speeds with Smarty (aka Three), but this longggg outage of data (not the 1st time), is a real inconvenience... My daughter visited me yesterday, she is on the "Three" network, her data went off in my area too... A month ago, I was telling people Smarty is one of the best services, I won't be saying this from now on... I have now switched off my recurring payments to Smarty (im sure I won't be reimbursed for the weeks of no data)... No fixes, no help, shame... So Long, and Thanks for All the Fish....

Data
Network

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    18-06-2025

    JohnHeg_1340753 You are posting to the Community here and not to Smarty directly.

    These matters are best dealt with via Complaints.

     

    • JohnHeg_1340753's avatar
      JohnHeg_1340753
      SMARTY Maverick
      18-06-2025

      I have done the complaints Smarty Guru...

  • RachelM_7667's avatar
    RachelM_7667
    SMARTY Moderator
    18-06-2025

    Hi  JohnHeg_1340753,

     

    We’re genuinely sorry to hear how disruptive this ongoing issue has been for you, and we completely understand your frustration — especially after previously having a positive experience with our service.

    We recognise how important it is to stay connected. Like all networks, SMARTY can’t guarantee 100% coverage or an entirely fault-free service. This information is outlined in our terms and conditions, which you agreed to when signing up. Some areas may indeed have better coverage with SMARTY than others, and factors such as the size and layout of buildings can significantly impact service quality, including indoor coverage. 

    We suggest continuing to check our network status checker for any updates: https://smarty.co.uk/network-status-checker. In any case, please don’t hesitate to reach out to our customer care team so we can help you further: https://smarty.co.uk/contact.

    - Rachel 

    • JohnHeg_1340753's avatar
      JohnHeg_1340753
      SMARTY Maverick
      18-06-2025

      I was always getting great coverage & signal in my area (My living room) for the past few years Rachel,,, I can still use calls & texts, just no data... thanks for the reply...