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Really disappointed and frustrated today. Webchat did not respond for 15 mins, then more than 5 mins in between query and response. Gave up in the end!!!
I am trying to activate a SIM card on a data-only plan to go in my router. I want to add this SIM to my account to create a group. I have followed instructions for doing this on a webpage and on app. On webpage you are asked to log-in to your account and I cannot find anywhere to activate a new SIM. On the app I have tried to start a new group, but can then only order a new SIM, cannot find a way to activate and add a SIM I alreday have!!
If anyone can provide step by step guidance I would be most grateful.
14 Replies
I need a new SIM card as I lost the last one
DonnaBe_2490884 https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen I also responded on your other post with this article.
Hi, it’s been a more than 2 weeks I got the smarty sim, and used the PAC code as well to transfer my old number to smarty. But still the number has not been transferred.
Santosh_3432805 Firstly, to be certain, check your Account Dashboard. Did Smarty give you an estimated date when you made the request?
If there is a problem, web chat with Smarty Support for them to check.
I am very disappointed with smarty I am not getting any where with this card.
Sussann_3397193 What card exactly?
At least you found Web chat, I have been trying for 30 mins! Just keep going round in self help article circles. Might have to leave.
MarcusLe_721408 There is a “Contact Us” link at the bottom of this page.
Hi kindly issue a refund sim is not arrived in given time it’s week gone I will buy the SIM card from local shop issue the refund 12£
We are sorry to hear this.
Please get in touch with our customer care team for assistance: https://smarty.co.uk/contact
Rajinde_3225902 You need a web chat with Smarty Support - we are not employees.
It looks like you can't add a SIM you already have in your hand to a group as a device you own, as you have found you can only request a SIM to be sent to you if you want it managed under your own email address. If you have a second email address you can use then you can activate the SIM using that email address and then invite that email address to your group. The downside of this is that your first payment (during activation) won't get the 10% discount.
Steps at,
https://help.smarty.co.uk/en/articles/3406401-how-do-i-start-a-group
See Adding A Spare SMARTY SIM at the bottom of that article.
A
Yeah, the SMARTY web chat is often very frustrating.
It's bad enough that 'chat' is hardly ever in real-time, and I don't ever seem to ask questions correctly because the support team give me answers to something I've not asked about... it's weird.I believe that you will need to activate the sim with another email address and can then move it to your group.
I am quoting this article: - https://help.smarty.co.uk/en/articles/1112781-business-plans-with-smarty
