Forum Discussion

SueRedshaw's avatar
SueRedshaw
SMARTY Rookie
16-04-2023

Webchat

Really disappointed and frustrated today. Webchat did not respond for 15 mins, then more than 5 mins in between query and response. Gave up in the end!!!

I am trying to activate a SIM card on a data-only plan to go in my router. I want to add this SIM to my account to create a group. I have followed instructions for doing this on a webpage and on app. On webpage you are asked to log-in to your account and I cannot find anywhere to activate a new SIM. On the app I have tried to start a new group, but can then only order a new SIM, cannot find a way to activate and add a SIM I alreday have!!

If anyone can provide step by step guidance I would be most grateful.

activate
data-plan

14 Replies

  • MarcusLe_721408's avatar
    MarcusLe_721408
    SMARTY Pioneer
    15-05-2025

    At least you found Web chat, I have been trying for 30 mins! Just keep going round in self help article circles. Might have to leave.

    • MSF's avatar
      MSF
      SMARTY Guru
      16-05-2025

      MarcusLe_721408  There is a “Contact Us” link at the bottom of this page.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    17-04-2023

    Yeah, the SMARTY web chat is often very frustrating. 
    It's bad enough that 'chat' is hardly ever in real-time, and I don't ever seem to ask questions correctly because the support team give me answers to something I've not asked about... it's weird. 

     

  • AlecEdworthy's avatar
    AlecEdworthy
    SMARTY Commentator
    17-04-2023

    It looks like you can't add a SIM you already have in your hand to a group as a device you own, as you have found you can only request a SIM to be sent to you if you want it managed under your own email address. If you have a second email address you can use then you can activate the SIM using that email address and then invite that email address to your group. The downside of this is that your first payment (during activation) won't get the 10% discount.

    Steps at,

    https://help.smarty.co.uk/en/articles/3406401-how-do-i-start-a-group

    See Adding A Spare SMARTY SIM at the bottom of that article.

    A

  • Rajinde_3225902's avatar
    Rajinde_3225902
    SMARTY Pioneer
    16-03-2025

    Hi kindly issue a refund sim is not arrived in given time it’s week gone I will buy the SIM card from local shop issue the refund 12£

    • MSF's avatar
      MSF
      SMARTY Guru
      16-03-2025

      Rajinde_3225902  You need a web chat with Smarty Support - we are not employees.

  • Sussann_3397193's avatar
    Sussann_3397193
    SMARTY Rookie
    26-05-2025

    I am very disappointed with smarty I am not getting any where with this card. 

  • Santosh_3432805's avatar
    Santosh_3432805
    SMARTY Pioneer
    04-07-2025

    Hi, it’s been a more than 2 weeks I got the smarty sim, and used the PAC code as well to transfer my old number to smarty. But still the number has not been transferred. 

    • MSF's avatar
      MSF
      SMARTY Guru
      04-07-2025

      Santosh_3432805 Firstly, to be certain, check your Account Dashboard. Did Smarty give you an estimated date when you made the request?

      If there is a problem, web chat with Smarty Support for them to check.

  • DonnaBe_2490884's avatar
    DonnaBe_2490884
    SMARTY Pioneer
    06-07-2025

    I need a new SIM card as I lost the last one