Webchat
Really disappointed and frustrated today. Webchat did not respond for 15 mins, then more than 5 mins in between query and response. Gave up in the end!!! I am trying to activate a SIM card on a data-only plan to go in my router. I want to add this SIM to my account to create a group. I have followed instructions for doing this on a webpage and on app. On webpage you are asked to log-in to your account and I cannot find anywhere to activate a new SIM. On the app I have tried to start a new group, but can then only order a new SIM, cannot find a way to activate and add a SIM I alreday have!! If anyone can provide step by step guidance I would be most grateful.