Forum Discussion

GordonMc_421142's avatar
GordonMc_421142
SMARTY Pioneer
29-05-2025

Want a refund and cancel my contract

My SIM card hasn't arrived so I want a refund and cancel the contract I've been waiting 10 working days now

Replacement SIM

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    30-05-2025

    GordonMc_421142 Unfortunately, you're in the wrong place because we are customers like you.

    You need to web chat with Smarty Support to get a refund.

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    30-05-2025

    Hi GordonMc_421142 

    Thank you for reaching out to our SMARTY community forum!

    Please reach out to our customer support team as we are unable to fulfil your request on our community platform.

    You can reach out to us using this link:

    https://smarty.co.uk/contact

    We look forward to hearing from you!

    - Jodie