Forum Discussion

shaund_81925's avatar
shaund_81925
SMARTY Rookie
11-01-2026

Volume issues

Anyone notice that the need to use loud speaker in their phones to hear the other caller 

this has happened in the last 3/4 months and it’s on an iPhone and an android device. Any advice help welcome. 

2 Replies

  • Nathan's avatar
    Nathan
    SMARTY Moderator
    20-01-2026

    I would suspect that the volume issues are caused more with the device. It could be network related if the call is struggling to connect however as MSF​ has advised this is not a common issue. I would advise contact the webchat support team to investigate the network provisioning to see if there is anything that could be causing this issue: Contact us - FAQ | SMARTY