Forum Discussion

Emmanue_1314571's avatar
Emmanue_1314571
SMARTY Maverick
24-03-2023

Voicemail issue

Hello, People who call me cannot leave me a voice message; they hear "Impossible to connect your call. Please try later". It's like my voicemail is off (the support tell me it is on). Still, I think...
voice mail
Emmanue_1314571's avatar
Emmanue_1314571
SMARTY Maverick
26-03-2023

Thanks for the answer, but if it was that simple, I wouldn't have asked the question here.

MSF's avatar
MSF
SMARTY Guru
26-03-2023

Have you recently ported in a number from another network? Does your phone settings show the correct number?

  • Emmanue_1314571's avatar
    Emmanue_1314571
    SMARTY Maverick
    27-03-2023

    None of that.
    Extract of the complaints answer: "I have raised this with my technical team as there seems to be an unknown error causing this".
    Now it takes patience and finding a competent person to take care of the problem.

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      27-03-2023

      Good luck getting your issue resolved Emmanue_1314571. Sounds like SMARTY haven't done a great job so far.

      I've found online web chat support is often frustrating, and a waste of time. I've needed to get the support team supervisor, or make a complaint, just to get a service/technical issue looked into and resolved. I feel there's room for improvement. 
      🍀🤞