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GrantBo_2062066's avatar
GrantBo_2062066
SMARTY Pioneer
12-02-2025

Voice call issues after IOS update

Both my wife and I done the IOS update yesterday and now we can't call or receive calls on our mobile phone. All other services are working. Any help or advice would be appreciated. 

Call Issues

7 Replies

  • WelshPaul's avatar
    WelshPaul
    SMARTY Centurion
    12-02-2025

    Calls are working just fine for me. I’m using an iPhone 16 Pro running 18.3.1. Never installed a beta release either!

    • MSF's avatar
      MSF
      SMARTY Guru
      12-02-2025

      WelshPaul That's good to hear! I allowed the beta updates some time ago and all seems to have worked fine so I worked on the basis "if it ain't broke, don't fix it" and have ketchup it going in the hope that I may get access to some shiny new 'toy' one day - sad, eh?

  • MSF's avatar
    MSF
    SMARTY Guru
    12-02-2025

    GrantBo_2062066  I don't suppose this will be much comfort, but we have not had any problems on iPhones after updates recently.

    • SmartyTrousers's avatar
      SmartyTrousers
      SMARTY Centurion
      12-02-2025

      MSF I've actually now seen a handful of posts about iPhone calling issues yesterday and today. Down Detector is also reporting possible problems at Three.

      I'm wondering if something has broken with the iOS 18.3.1 update, and/or if Three are having general calling issues again.

      I'd test it myself but er.. I may be using a provider other than Smarty at the moment 🙊

      • MSF's avatar
        MSF
        SMARTY Guru
        12-02-2025

        SmartyTrousers Yes, I have now noticed a few posts on that issue. Our phones are just showing the 18.3.1 update today, so have not applied it yet.