Forum Discussion
very poor signel
Very poor signal indoors and outdoors in BN12 area call drops out other person can not hear me or me hear them this morning caller couldn't get hold of me did not ring went over to voice mail I was in doors have WiFi switched on, other phones in house with O2 and Vodaphone working with no problems
11 Replies
I left EE after moving to a new area. I’ve been with Smarty a couple of days, and I’m exactly the same as you, in CA25, barely loads media, any streaming is a constant wait for buffering. I decided to stay awake late last night, and in the early hours of the morning I can get adequate data reception, what you’d expect minimally around the clock. This to me points out that Smarty has too much traffic, they cannot offer what they say they can. In a sense that I checked online for 4G in my area, I was informed the signal/reception is excellent outdoors, and very good indoors. It’s a blatant lie, it’s awful in and out, it’s not even very good in the early hours of the morning, it’s just bearable. I’ll be searching for another network. This is daylight robbery. I paid by card for the first month, I didn’t give my account details, just card, does this mean they cannot take another payment? For my peace of mind. Anyways, my advice to you, would be to find another provider.
Cool-Hands-Luke It is indeed a pity that you have had such a bad experience. It is not like that for everybody - if it were, there would not be so many customers currently.
If you make sure that you do NOT have auto-renew set in your account dashboard, then they will not take any money. I think you can also remove card details to be sure.
Why can’t I delete posts?
Hey RogerBa_3076950,
If you do still need assistance I recommend contact our customer care team who can offer account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.
RogerBa_3076950 Have you checked Network Status for your postcode?
There may be a mast problem or congestion.
Hi, Have checked network status shows no problems have had this problem all week number was ported over last Friday signal has been poor since then have checked settings WiFi calling is on, Preferred network shows 4g/ 3g auto
RogerBa_3076950 Is your phone definitely compatible with Smarty's version of VoLTE? Did it work perfectly before the port?
