Forum Discussion

CallumB's avatar
CallumB
SMARTY Maverick
06-07-2023
Solved

Update required

Hello, I set up an iPad for my mother in law and everything with her smarty sim worked really well… until last week. 
now, it tells me ‘an update is required to use mobile data on this ipad’.

it’s not an iOS update but a carrier (smarty ) update. But how can I get past this in order to use the mobile data? Wi-Fi works great.

Customer Support
  • MSF's avatar
    MSF
    06-07-2023

    CallumB I have just asked my good friend Señor Google. He in turn asked his good friend Señor Apple. I'm not sure if you have seen and tried the following (my apologies if you already have without success): 

    1. Make sure that your device is connected to Wi-Fi or a cellular network.
    2. Tap Settings > General > About.
    3. Follow the onscreen instructions to install your carrier update.

    If you set up a new eSIM or insert a new SIM card into your iPhone or iPad, you might need to download the carrier settings for your new carrier.

    To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier. To see additional carrier information, tap the version number. To verify that you have the latest carrier settings installed, contact your carrier."

     

  • CallumB's avatar
    CallumB
    06-07-2023

    Step 3 is where it fails :(. When I try to get to update carrier settings, it doesn’t allow me/give me an option to update my carrier settings and I’m trying to ‘push it through’.

     

    I think something is wrong with the SIM card, but I don’t know.

    ‘thanks MSF 

  • CallumB's avatar
    CallumB
    06-07-2023

    Thanks MSF , I think it must be that, nothing else seems to be working.

    thanks so much for your time, and for the link for the link.  

8 Replies

  • CallumB's avatar
    CallumB
    SMARTY Maverick
    06-07-2023

    Thanks MSF , I think it must be that, nothing else seems to be working.

    thanks so much for your time, and for the link for the link.  

  • MSF's avatar
    MSF
    SMARTY Guru
    06-07-2023

    CallumB I think that you will need to have a web chat with Support Team to resolve that. I am not aware of any carrier updates that happen on a phone using a Smarty sim, so cannot see why an iPad should be different really.

    Are you sure that the iOS is up to date?

    • CallumB's avatar
      CallumB
      SMARTY Maverick
      06-07-2023

      Hi MSF , thanks for the reply.  I’m pretty sure it’s a carrier update, when I do an iOS update, to 16.5.1, it downloads (on wifi) but then when it tries to install it gives an error that “you are no longer connected to the internet”, so that’s why I was thinking again it was carrier related blocking as it needs an update.  

      wildly confusing, so that’s why I am thinking it’s carrier as the lowest common issue,

      thanks!

      • MSF's avatar
        MSF
        SMARTY Guru
        06-07-2023

        CallumB I'm a bit confused too !🤔

        If you are downloading the update over broadband wifi, then surely the sim mobile data is not involved. Can you turn off Mobile Data to see if it makes any difference?