Forum Discussion

Patricia_205259's avatar
Patricia_205259
SMARTY Rookie
14-07-2025

Unable to make or receive calls in Altrincham (Great Manchester) for 10 days - Suppor not helpful

Hi All,

For 10 days I've been unable to make or receive calls in Altrincham (Great Manchester). I logged a call, I've followed up several times but the only reply from support is "They are currently processing your request and will contact you via email once it's completed."

For the last two years, I was very happy as a SMARTY customer - this is the first time logging a call - and I'm very disappointed. I'm director of support for a tech company and I'd never treat my customers like that.

Is anybody else experiencing issues with making and receiving calls in the South of Manchester?

Thanks!

Patricia

 

 

2 Replies

  • RachelM_7667's avatar
    RachelM_7667
    SMARTY Moderator
    15-07-2025

    Hi  Patricia_205259, 

    We're terribly sorry, I understand how frustrating this may be after years of service as a happy SMARTY customer. At SMARTY, we are a digital first business and we do not have a call centre. As a result, sometimes we need time before we can get back to you over the phone. 

    No worries! We’ve got other ways for you to get in touch. The quickest way we can help is by reaching out to our customer care team so we can take a closer look into the problem. Our team are available daily via webchat from 8am to 8pm at: https://smarty.co.uk/contact.

    I hope this helps ! 

    - Rachel

    • DavidCr_3392395's avatar
      DavidCr_3392395
      SMARTY Maverick
      16-07-2025

      RachelM_7667 your webchat function is not working today. Would this be to do with your signal outage in E1 (Stepney, east London) that has rendered my phone completely useless?