Forum Discussion
Unable to make or receive calls in Altrincham (Great Manchester) for 10 days - Suppor not helpful
Hi All,
For 10 days I've been unable to make or receive calls in Altrincham (Great Manchester). I logged a call, I've followed up several times but the only reply from support is "They are currently processing your request and will contact you via email once it's completed."
For the last two years, I was very happy as a SMARTY customer - this is the first time logging a call - and I'm very disappointed. I'm director of support for a tech company and I'd never treat my customers like that.
Is anybody else experiencing issues with making and receiving calls in the South of Manchester?
Thanks!
Patricia
2 Replies
We're terribly sorry, I understand how frustrating this may be after years of service as a happy SMARTY customer. At SMARTY, we are a digital first business and we do not have a call centre. As a result, sometimes we need time before we can get back to you over the phone.
No worries! We’ve got other ways for you to get in touch. The quickest way we can help is by reaching out to our customer care team so we can take a closer look into the problem. Our team are available daily via webchat from 8am to 8pm at: https://smarty.co.uk/contact.
I hope this helps !
- Rachel
RachelM_7667 your webchat function is not working today. Would this be to do with your signal outage in E1 (Stepney, east London) that has rendered my phone completely useless?
