Forum Discussion

MikeHib_3002982's avatar
MikeHib_3002982
SMARTY Maverick
28-10-2024
Solved

Transfer from giffgaff eSIM

I've ported over from GiffGaff - just had the message to say my port was successful.

My iMessage and phone number don't seem to have changed yet. But I was wondering whether that's related to the eSIM that I have from GG?

Do I delete it? It says if I do that then my old number will no longer be associated with my iPhone. Not sure if that's ok (I think it probably is!) 

eSIM
  • MikeHib_3002982's avatar
    MikeHib_3002982
    28-10-2024

    It's sorted now. The issue was that when I put in the physical sim from Smarty, the phone recognised it as being a second sim so assigned it as a business sim. Once that's done, THERE IS NO WAY BACK, and Smarty probably out to be alerting people to this.

    I needed to have deleted the eSIM first and the installed the Smarty Sim. 

    I've had to factory reset and recover from a back up and then repeat the steps. 

12 Replies

  • MartynN_3411858's avatar
    MartynN_3411858
    SMARTY Maverick
    09-06-2025

    Swapped from GG too...I have just activated my Sim and noticed I have a new number -sent Smarty my PAC a week ago?

    • MSF's avatar
      MSF
      SMARTY Guru
      09-06-2025

      MartynN_3411858 Did you receive an email telling you that your number would be transferred on a specific date? You should Laos be notified when the transfer is complete.

      In your Account Dashboard, what number is showing? If it is the transferred number, you then need to do a network reset on the phone.

      I also think that if the phone has the sim, it will not show the number on the new Smarty sim.

      • MartynN_3411858's avatar
        MartynN_3411858
        SMARTY Maverick
        09-06-2025

        Hi - I got another PAC code as It didn't recognise my other one even though it's indate? I put GG sim back in to get it as I still have 5 days left with them .This Pac worked hopefully and I received this msg....Couldn't upload screen shot but it basically said contacting previous provider,numbers being transfered -by 10 June-sending me an email when complete?

  • MSF's avatar
    MSF
    SMARTY Guru
    28-10-2024

    MikeHib_3002982 Check your account dashboard first to see that your port has fully happened. If it has, I would expect that the eSIM from Goddard will no longer work - you can try it before deleting it.

    • MSF's avatar
      MSF
      SMARTY Guru
      28-10-2024

      Sorry.......GiffGaff.

    • MikeHib_3002982's avatar
      MikeHib_3002982
      SMARTY Maverick
      28-10-2024

      The port has definitely happened now. When I put in the new smarty sim it sets it as a "business" sim rather than the "primary". I think that's causing the issues. 

      When I go into it, there's no way to reassign it, and update My number etc?!

      • MSF's avatar
        MSF
        SMARTY Guru
        28-10-2024

        MikeHib_3002982 Normally, you can assign which sim is the primary (on an iPhone). You would therefore set the smarty sim as Primary for data and for calls.