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Neil_lane1964's avatar
Neil_lane1964
SMARTY Pioneer
30-03-2025

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I can’t make a payment as I have a new bank card 

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2 Replies

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    31-03-2025

    Hi Neil_lane1964 

    Thank you for reaching out to our SMARTY community forum!

    If you have received a new bank card, you will need to update your payment method in the SMARTY app. Please visit the account settings in your SMARTY app and proceed to the payment settings options, here, you will have the option to add a new payment method. 

    If you require additional assistance, please reach out to our support team here:

    https://smarty.co.uk/contact

    - Jodie 

  • MSF's avatar
    MSF
    SMARTY Guru
    31-03-2025

    Neil_lane1964 This is the Community Forum and not smarty directly.

    I suggest that you web chat with Smarty Support team for any account queries.