Forum Discussion

Spaceboy's avatar
Spaceboy
SMARTY Pioneer
26-06-2025

this company is a shambles

I have been sent 2 cards i don't know which to activate, I activate anyway because my plan is on hold and  I I've spent about about 2 hours hours trying to to get hold hold of someone and  they don't respond . It's an absolute joke. 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    26-06-2025

    Spaceboy As forum members like you, we don't know why you have been sent any sims if you already have an active sim but simply have not purchased a Smarty plan.

    Web chat is the only way you can get an answer from Smarty Support - true, it may well take a while especially since they are probably busy dealing with all of the gripes about yesterday's outage.