Forum Discussion

richard_2438390's avatar
richard_2438390
SMARTY Pioneer
10-01-2024

The adult content filter has switched itself back on.

As title. I switched the adult content filter off last month.

Today I come home from work and it is  back on!

In the app, it says it's off. But any website is redirected to this:

 

4 Replies

  • Ray's avatar
    Ray
    SMARTY Maverick
    01-04-2024

    i have had the same thing, it seems like Three is ignoring Smarty's adult content settings

    • CecilPi_2179112's avatar
      CecilPi_2179112
      SMARTY Pioneer
      08-06-2024

      I have the same problem. I have used my card over 10 times and have to wait hours for it to unlock. 

      • MSF's avatar
        MSF
        SMARTY Guru
        09-06-2024

        CecilPi_2179112 As forum members, there's nothing we can do to help directly.

        I suggest that you take this up with Support team via web chat.

  • lukefow_2236187's avatar
    lukefow_2236187
    SMARTY Commentator
    11-01-2024

    try restarting the device, if that does not work you can use a VPN to bypass the filter