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Text message from smarty
Hi. I keep getting your payment hasn't renewed due to payment failure every month but when I go on dashboard theres no issue... saying next payment will be in may. Also bank has taken payment
SimonHi_2379476 You will need to let them know via web chat.
This is the Community Forum and we are customers ike you - we cannot look at account details.
AndyPandy But surely that would add a layer of inconvenience for the OP. The main issue is that his money is being applied to the account and his service is not interrupted - he can check easily on his account dashboard without visiting any shops.
Not doubting that - it was simply a suggestion for until this issue is solved.
