Forum Discussion
Support escalation path
Hello - Can someone please confirm the support escalation path as i seem to be going around in a frustrating and interminable support loop. I am trying to get support via chat and email but my DoB on record appears to be incorrect so support cannot validate my identity and refuse to help. They also keep querying my last payment amount which i have on my bank statement so i know it is correct. I have send my passport scan to proofs@support.smarty.co.uk to confirm my DoB as requested by chat support but on email they keep asking for my DoB and last Smarty payment amounts (to validate my ID) which are correct but they say are wrong!!!
Can someone please help as Im rapidly losing the will to live and faith in Smarty support
5 Replies
And round in circles you go....
Tazmandevon Well, Smarty keep their prices down by not having telephone customer service.
Depending upon your issue, you can often get a very quick resolution. Today there have been posts where people got things sorted in a short time.
How do I speak to floor manager? - well actually anybody at all. Smarty take my money but provide no service
Tazmandevon Start via web chat
Sorry to hear you are experiencing issues. Kindly ask to chat with a floor manager, and one of them will be happy to take over the conversation.
