Forum Discussion
Stolen phone
My Sons phone was stolen, his phone is still ringing and someone is answering. How do I get the number disconnected and the phone blocked?
thanks
5 Replies
Hey, Firstly I'm really sorry to hear about your Sons phone. I understand how stressful a lost device can be.
Our support team can definitely help with this request. You can contact them here:
When you connect to the BOT just ask to speak to a human and one of our agents will assist
Not sure if you may find this article helpful:
https://www.wikihow.com/Block-a-Stolen-Phone
Good luck!
Apple cannot backlist an IMEI, only the network can. If one has phone insurance with a third party, then the handsets IMEI must be blacklisted, otherwise they won't entertain any claim for loss or theft. It's also worth mentioning that should a network refuse to blacklist handsets that have been stolen, it puts its customers at a higher risk of becoming victims of crime by any criminal gangs looking to steal handsets, as they will know such devices' IMEI numbers will never be barred.
If it happens to be an apple iPhone contact apple. They will block it
See here: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
No mention of blocking any handsets though. 🤔
