Forum Discussion

CHRISTO_14477's avatar
CHRISTO_14477
SMARTY Rookie
12-03-2026

Social tarrif

I have tried to get the social tarrif more than 3 times by going through the process and still hasn't been sorted. My plan has ran out today and I should be paying for the social tarrif this month but im not getting the option.

Plans
Social Tariff

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    12-03-2026

    CHRISTO_14477​  First off, have you checked the details on this page?  

    https://smarty.co.uk/social-tariff 

    You haven't said what went wrong, but Smarty can only provide information to DWP and go by their response.

    You can also have a web chat with a Smarty Support agent to see if there is anything else that they can do if you feel that there has been an error.