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STEPHEN_1889162's avatar
STEPHEN_1889162
SMARTY Pioneer
28-02-2025

Social tariff

I am trying to sign up for social tariff as I am eligible via pension credit. When it asks me 'Already with Smarty?', I confirm but the chat bot asking me to confirm my details and provide proof of eligibility does not pop up. What do I do next?

3 Replies

  • Mike_4100291's avatar
    Mike_4100291
    SMARTY Rookie
    12-08-2026

    I'm still having this same issue

  • MSF's avatar
    MSF
    SMARTY Guru
    28-02-2025

    STEPHEN_1889162 Why not web chat with Smarty Support if you are not seeing the expected thing?