SMARTY Wi-Fi connected but webpages and apps constantly fail to load

Hi everyone,

I’m hoping someone from SMARTY or another customer can help because I’m at the end of my patience with this.

I’m using a SMARTY unlimited data SIM in a portable Wi-Fi router, paying £20 per month.

Although my devices connect to the Wi-Fi and the router shows a signal, webpages frequently refuse to load and applications stop working.

The only way I can get things working again is to switch Wi-Fi off on my iPhone and use my giffgaff mobile data. Everything then loads normally.

This happens repeatedly, across different devices, even when I’m sitting right next to the router.

I’ve restarted and reset the router and spent far too much time trying to troubleshoot this already.

I’ve also carried out speed tests, with one recording just 1.5 Mbps download and 1.2 Mbps upload, with a ping of 42 ms and jitter of 20 ms.

I don’t want to spend hours reading generic help guides. I’m looking for someone who can explain why the connection appears connected but won’t actually load webpages or apps.

Can SMARTY please investigate this properly?

Has anyone experienced the same problem, and more importantly, found a genuine solution?

I’m seriously considering cancelling my service if this cannot be resolved.

Thanks.