Forum Discussion
Smarty PAC
Hi, I recently had my Debit Card sucked away in the ATM and had to cancel the card. I couldn't pay Smarty, so account was canceled. Two weeks later I now have a new Debit Card and would like set up my account again with the same phone number. But Smarty want a PAC code, yet Smarty was my previous provider, even if I had a Code I wouldn't be able to send it as phone has no provider. Any ideas please?
1 Reply
StevenP_3066945 Are you unable to log into your original account? They don't close or cancel accounts if you cannot pay or choose to pause your plan. As far as I know, accounts are only closed 220 days after not having an active plan. Not having an active plan means you are just inactive and can start another plan within the 220 days.
SMARTY wanting a PAC code means you are trying to create a new account, but you don't need a new account, you need to log into the account you always used before. If and when you do log in, you will probably be prompted to choose a new plan (advice: there are better deals on Uswitch, you can contact support via Live Chat and ask to use these plans which are meant for new users only), and you will be able to get connected with the same SIM/eSIM.
