Forum Discussion

MarkJoh_2266326's avatar
MarkJoh_2266326
SMARTY Commentator
13-09-2023
Solved

Smarty keeps crashing my Santander online login

Hi Smarty is sporadically not enabling me to logon to my Santander account, it throws me out when entering my passwords etc. Sometimes I can get into the accounts screen but then it crashes when cl...
Network
  • JJP2's avatar
    JJP2
    18-09-2023

    Smarty being a “no frills” provider does not yet offer a telephone helpline. 

    Santander should have explained to you what they mean by an IP address jumping. Even dynamic IP changes don’t tend to change within minutes. 

    IF you are confident with using VPN software, you could try using a VPN connected to a UK server when using Santander Online banking. That may solve your issue.

MarkJoh_2266326's avatar
MarkJoh_2266326
SMARTY Commentator
18-09-2023

Thank you that is very enlightening but you must remember that not every body has the same amount of knowledge as you.

Strandloper's avatar
Strandloper
SMARTY Motivator
18-09-2023

MarkJoh_2266326,

My apologies, I have an unfortunate habit of assuming others absorb information like I do 🙂

  • MarkJoh_2266326's avatar
    MarkJoh_2266326
    SMARTY Commentator
    22-09-2023

    I sorted the problem by trying a VPN, Microsoft have incorporated one in Edge.

    I was apparent that it is 3 that is the problem, when I tried to log on to EDF my electricity supplier and it said “There is a problem with your network”. This confirmed that it wasn’t a problem with Santander.

    So it is all working OK.

    Thank you very much for all the help that has been given to me. Without this community forum I would still be in trouble