Forum Discussion
Smarty keeps crashing my Santander online login
Smarty being a “no frills” provider does not yet offer a telephone helpline.
Santander should have explained to you what they mean by an IP address jumping. Even dynamic IP changes don’t tend to change within minutes.
IF you are confident with using VPN software, you could try using a VPN connected to a UK server when using Santander Online banking. That may solve your issue.
I have been on Chat and explained the problem to a person not a BOT.
He said” I'm really sorry, SMARTY is a mobile network provider we only have the options of dynamic IP address which changes constantly as per the nature of the network which also uses for calls and text”.
I did ask the question if they did have a Data only SIM, he said Yes, we do have a data SIM and you can also change it to the data only plan which will be effective from your next renewal.
But would this have a static IP address?
Help please
I agree with Strandloper
As Smarty uses dynamic IP addresses, it’s highly unlikely that they will use static IP addresses purely for data only SIMs.
Presumably EE use a static IP address as I don' t get the same problem logging on to Santander with EE.
I there a way I can see if the IP address keeps changing.
You seem to be ignoring what is being suggested. If EE is doing what you want, why not go and pay the prices they are asking for, rather than question the answers you are being given!!!
That is the problem EE is not doing what I want, their download speed is awful 3 Mbps where as Smarty is 20Mbps. It is not about the money, I have still got a Mobile Data contract with EE. It is the ability to be able to stream films etc. with out buffering.
What have I ignored?
If 3 only have dynamic IP addresses I find it hard to believe this is the problem with Santander, there would be a lot of other people with 3 isp having the same problem.
I'll get back to Santander about this
