Forum Discussion

Patrick_3152374's avatar
Patrick_3152374
SMARTY Pioneer
02-04-2026

PUK

Hi, some how my phone now locked and it’s asking for a PUK number, as a I don’t have the card that the sim came with, how do I now get the number.

 

5 Replies

  • Patrick_3152374's avatar
    Patrick_3152374
    SMARTY Pioneer
    04-04-2026

    The phone is “dead”, phone shows “unusable sim” and “not registered on network “. I have left messages for a replacement SIM card, hope that makes sense.

    • MSF's avatar
      MSF
      SMARTY Guru
      04-04-2026

      Patrick_3152374​ The advice remains that you will unfortunately need a web chat to get it sorted.

  • Patrick_3152374's avatar
    Patrick_3152374
    SMARTY Pioneer
    04-04-2026

    Thanks for the reply, the sim Card is now locked and I’m unable to use the phone, i think the only solution is a new SIM card.

    • MSF's avatar
      MSF
      SMARTY Guru
      04-04-2026

      Patrick_3152374​ What happened when you followed the advice in the article that I signposted you to?