Forum Discussion

NicolaH_2027097's avatar
NicolaH_2027097
SMARTY Pioneer
04-04-2026

Roaming does not work

I have two SIMs, set up exactly the same however one works abroad and the other does not. I have double checked the ASN settings. Any ideas?

Thanks
Nicola

2 Replies

  • MichaelP's avatar
    MichaelP
    SMARTY Moderator
    07-04-2026

    Hi there NicolaH_2027097​,

    That does seem unusual - which device make and model are each of the SIMs being used in?

    Please check our handy guide here to make sure both devices are all set up and good to go for roaming: https://help.smarty.co.uk/en/articles/2090500-roaming-and-international.

    Do you still have data available on the second SIM, and do calls or texts work?

    Do both of the SIMs connect to a local network when you're abroad? 

    If so, can you also please reset the network settings on the second SIM? The steps for this will vary, depending on the device manufacturer, but this can sometimes help refresh your network connection.

    Thanks,
    Michael

  • MSF's avatar
    MSF
    SMARTY Guru
    04-04-2026

    NicolaH_2027097​ 

    1. Where are you Roaming
    2. Is it possible that you have used up the data on the one that doesn't work?(Check your account dashboard)
    3. When you say 'doesn't work' - do you mean for calls or just for data? Is one maybe a data-only sim?