Forum Discussion
Smarty keeps crashing my Santander online login
Smarty being a “no frills” provider does not yet offer a telephone helpline.
Santander should have explained to you what they mean by an IP address jumping. Even dynamic IP changes don’t tend to change within minutes.
IF you are confident with using VPN software, you could try using a VPN connected to a UK server when using Santander Online banking. That may solve your issue.
A few things to consider, from someone who has been using technology for over 45 years (yes that is 45):
Have you considered that it might be Santander that is not recognising Smarty, meaning you end up where you are?
Just because another phone provider is recognised by Santander doesn't mean it follows that it is Smarty or others are recognised by their software!
If you have another providers SIM, that works, then why not use that one?!
I had considered that it might be Santander that is not recognising Smarty, I phoned them yesterday but then I assumed it was a problem that was affecting everybody, Santander said they could not see a problem. Now that I know there is no problem using EE SIM in the router I'll try contacting Santander tomorrow and explain the situation.
The reason I don't want to use EE is that their download speed is only 2 to 5Mbps whereas I get up to 23Mbps with Smarty.
Being a novice it is good to get another person opinion thank you.
