Forum Discussion

IanHemin_777155's avatar
IanHemin_777155
SMARTY Pioneer
14-06-2025

Smarty has taken payment twice

Hello,

I updated my plan using Paypal, I got a message back saying that didn't work please try again. On the second attempt it was successful but when I check my Paypal the amount has been debited twice.

I can't find a way to contact smarty about this, do you think I should open a case with Paypal?

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    14-06-2025

    IanHemin_777155 The way to contact Smarty is via web chat.

    Firstly, check your Account Dashboard - you may see the second payment as an add-on credit. If that is so, then it would be used towarsyour next Smarty plan. If you want a refund, you will need the web chat route.