Slow SIM replacement. Anyone else?

Ordered a replacement of the replacement via the usual helpful CSA chat. 

Still didn't receive an order confirmation email, though.  So maybe if someone here has a report system within the company they might want to raise a possible email issue there. (Checked spam & junk folders, and marketing emails get through. - Gmail address.)

I don't mind a delay so much, as stuff happens, but that lack of order or dispatch confirmation emails (contrary to what the Smarty site states) creates vagueness and the sense that nothing is progressing.

Cheers, 

~A