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ABC1234
SMARTY Maverick
Joined 12-01-2024
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Re: Slow SIM replacement. Anyone else?
Ordered a replacement of the replacement via the usual helpful CSA chat. Still didn't receive an order confirmation email, though. So maybe if someone here has a report system within the company they might want to raise a possible email issue there. (Checked spam & junk folders, and marketing emails get through. - Gmail address.) I don't mind a delay so much, as stuff happens, but that lack of order or dispatch confirmation emails (contrary to what the Smarty site states) creates vagueness and the sense that nothing is progressing. Cheers, ~A2.3KViews0likes2CommentsRe: Slow SIM replacement. Anyone else?
All of that laid out clearly in any page I click on The real issue is that I received no email order confirmation, and no dispatch email, as also stated in that info. Which is what made me antsy. Postie's just been & gone. So a week without the 'mobile' aspect of a phone, lost work, and I don't doubt further issues with the next attempt to get the SIM. Hohum.2.3KViews0likes0CommentsRe: Slow SIM replacement. Anyone else?
Thanks for the reply. Network reset never sorted a similar issue on a previous provider, so went for just getting a SIM that carries the same number as my ported number. You can't edit the actual SIM on my Samsung (as I believe iPhones can), only software change it, which never seems to cut through. Ah well. Will give it another couple of days. Just mildly concerned as everything put out by Smarty says c.48 hrs, with only 5 days plus opening real chasing. A tad slow, Smarty! If there is high volume, maybe tell people. And no confirmation of order until dispatch makes for a slightly uneasy sense that things haven't been triggered quite right. Hopefully there's a weekend shift at the SIM machine...2.3KViews1like2CommentsSlow SIM replacement. Anyone else?
Ordered a replacement SIM on Monday. (Issues with notifications from banking app and different number on SIM to ported one) It's now Saturday, and still no order confirmation. So the phone doesn't work as a phone (ordering a SIM quite sensibly stops service). Contacted CS and told I received no confirmation of order email as it's only generated on dispatch. Anyone else? Not sure if it's high volume slowing things during the 80gb offer, or just me. Cheers, ~A2.4KViews0likes10Comments