Forum Discussion
Slow SIM replacement. Anyone else?
Ordered a replacement SIM on Monday. (Issues with notifications from banking app and different number on SIM to ported one) It's now Saturday, and still no order confirmation. So the phone doesn't...
Hey ABC1234,
Your SIM should arrive within 5 working days, if it has been past this our customer care team are on hand help https://smarty.co.uk/contact available daily from 8am – 8pm.
Or here is a guide to help you order a replacement https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
All of that laid out clearly in any page I click on
The real issue is that I received no email order confirmation, and no dispatch email, as also stated in that info. Which is what made me antsy.
Postie's just been & gone. So a week without the 'mobile' aspect of a phone, lost work, and I don't doubt further issues with the next attempt to get the SIM.
Hohum.
