Forum Discussion
Slow SIM replacement. Anyone else?
Thanks for the reply.
Network reset never sorted a similar issue on a previous provider, so went for just getting a SIM that carries the same number as my ported number.
You can't edit the actual SIM on my Samsung (as I believe iPhones can), only software change it, which never seems to cut through.
Ah well. Will give it another couple of days. Just mildly concerned as everything put out by Smarty says c.48 hrs, with only 5 days plus opening real chasing.
A tad slow, Smarty! If there is high volume, maybe tell people. And no confirmation of order until dispatch makes for a slightly uneasy sense that things haven't been triggered quite right.
Hopefully there's a weekend shift at the SIM machine...
Hey ABC1234,
Your SIM should arrive within 5 working days, if it has been past this our customer care team are on hand help https://smarty.co.uk/contact available daily from 8am – 8pm.
Or here is a guide to help you order a replacement https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
All of that laid out clearly in any page I click on
The real issue is that I received no email order confirmation, and no dispatch email, as also stated in that info. Which is what made me antsy.
Postie's just been & gone. So a week without the 'mobile' aspect of a phone, lost work, and I don't doubt further issues with the next attempt to get the SIM.
Hohum.
