Forum Discussion
Sim problems
Hello I ordered a SIM card for my phone and sent SMARTY my phone number and PAC code they’ve told me use eSIM which I don’t want and given me a different phone number how do I contact SMARTY I see there’s no phone number available
1 Reply
Barbara_4354807 For clarity, you normally get the option of a physical sim or an esim (some people have phones that don't take an esim) - so there may be a misunderstanding on that point.
The number allocated is a random one assigned to yours when you first sign up and is used until your own number is ported across to Smarty. Again, you should have received an email telling you when the port is expected to be complete (not on weekends).
If you re in doubt about what is happening, then you need a web chat with Smarty Support: http://www.smarty.co.uk/contact
Smarty do not operate a phone customer service - this keeps costs down.
