Forum Discussion
SIM is not working.
Hey,
So I don't know if the problem is the SIM or my phones.
My mum sent me a SIM and I have activated it and bought a plan about 2 days ago I think it was.
I have tried the SIM in 2 different phones and no service on both. I have been in the settings on both and it is saying SMARTY card is in and on but just no service/emergency calls only.
I've tried airplane mode, taking SIM out and back in and restarting phones several times.
Anyone got any advice or solution?
Thank you.
1 Reply
KimmyWillcox Did she set up an account for you as well to be able to use the sim? If so, you can log into the account and it will show that the sim is active and what Smarty plan you have currently.
If there is still a problem, you will need to web chat with Smarty Support.
