Forum Discussion

CraigMa_3396082's avatar
CraigMa_3396082
SMARTY Pioneer
18-07-2025

sim card

hi,ive sent my pac code to an old sim card that ive lost by accident,is it possible to still transfer my old number to my new sim card.

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    18-07-2025

    CraigMa_3396082 You will really need to contact both Smarty Support and the old network. If the PAC has not been processed yet, the old network can stop it and issue another PAC to you. If the PAC has been processed, Smarty may be able to assist.

    Can you get into the account for th old sim to see if they have transferred the number yet?

    • CraigMa_3396082's avatar
      CraigMa_3396082
      SMARTY Pioneer
      18-07-2025

      how do i contact smarty support.thank you

      • MSF's avatar
        MSF
        SMARTY Guru
        18-07-2025

        CraigMa_3396082 Bottom of this forum page - look for the 'Contact Us" link