Forum Discussion

4 Replies

  • William_2086489's avatar
    William_2086489
    SMARTY Pioneer
    01-06-2023

    Hi

     I have activated my sim in error and have now been given a new number. I am waiting for my new sim to arrive in the post which I'm hoping will have my current number. Can I put new sim in when it arrives and then activate to use my old/current number and if so will I be charged for the new number activated in error 

    • MSF's avatar
      MSF
      SMARTY Guru
      02-06-2023

      Hello William_2086489 . No, when you activated the sim, it was allocated a random number.

      You can then bring the number from your old network by requesting a PAC code from them. You then complete a section in your account to give Smarty the number and the PAC code so that they can get the number moved over to this network.

      • William_2086489's avatar
        William_2086489
        SMARTY Pioneer
        04-06-2023

        No I've not solved the problem. I inadvertently activated my sim and was given a new phone number. I am still waiting for a sim to arrive to put into my phone to then activate and keep my present number. But I want to know if I'll then have 2 accounts