Forum Discussion

papadeltasierra's avatar
papadeltasierra
SMARTY Pioneer
19-01-2026

SafeSearch - when and how?

I am seeing the "SafeSearch is locked to filter by your network or device" message when trying to browse to a website that I host.  Is this telling me that SafeSearch has blocked this site or just telling me that SafeSearch is active?

My site has genealogy info on it and neither the site nor its name has any adult content implications or content.

I do NOT want to watch Adult content on my browser but I do want to be able to access this website!

4 Replies

  • Nathan's avatar
    Nathan
    SMARTY Moderator
    20-01-2026

    It may well be automatic content filtering. I do not know the exact restrictions that are put on as these are guidelines given across all mobile network providers from the UK government. However if you are looking to remove any adult content restrictions you can contact the team and provide photo ID: Contact us - FAQ | SMARTY

  • papadeltasierra's avatar
    papadeltasierra
    SMARTY Pioneer
    19-01-2026

    My site is <my-sub-domain>.ddns.net and I'm wondering if something that Smarty is using is treating everything below ".ddns.net" as "adult".  Note that other routes (from Vodafone or my employers network) reach my site fine.

    • papadeltasierra's avatar
      papadeltasierra
      SMARTY Pioneer
      19-01-2026

      Looks like <my-sub-domain>.dynamic-dns.net doesn't work either, but again works from other internet providers.

      • papadeltasierra's avatar
        papadeltasierra
        SMARTY Pioneer
        22-01-2026

        OK, so this is sort of amusing.  The SafeSearch message is red-herring.  The issue is that the Chrome browser presents a SEARCH bar not a URL bar.  If I enter my website's URL, the search doesn't find it but then the URL bar shows up, I can enter the website URL in there and it works.

        If anyone knows how to open Chrome and see the URL bar, please let me know!