Request PAC code told to request STAC code?

Hi Leave_smartyN0w 👋
Eek gads!😬 Not good!
Unfortunately you sent the PAC request to the wrong number.
To transfer to a new mobile phone provider and keeping your existing number you needed to text PAC to 65075.
With texting 75075 you were requesting to switch provider and getting a new number. I'm assuming that because the reply was automated and didn't recognise PAC it required the correct request and hence the text you got.
For more info look at the OFCOM website:- www(dot)ofcom(dot)org(dot)uk / Phones and internet /advice for consumers / costs, billing and switching /switching
On this website it does state 'When signing up with a new provider you can also request to keep your old phone number for free by contacting your new provider even if you have already cancelled your previous service (as long as you request this within one month of cancelling)' ...........so there may be a silver lining.

Unfortunately you wouldn't win a small claims case as the mistake was yours.
Hope this helps🤞 x x x

Leave_smartyN0w  As advised by Decembersangel , you seem to have used the wrong number.

Please see this article: https://help.smarty.co.uk/en/articles/5046090-how-do-i-request-a-pac - this will confirm your error.

I suggest a webchat with the Support Team to see if they can assist you - I should forget threats of small claims court as it does look like your mistake.

Hi i have lost my emails from you with pac code