Forum Discussion
Replacement sims useless Smarty customer service
Ordered two relacement sims, both sims now not working. New replacements not working. Over 40 messages to smarty. The same messages and conflicting information, everytime a new person takes over. Easier to pac and leave
2 Replies
Nathana_3405969 What is your issue so we can take a stab at trying to solve it? When you contact support, state your issue and mention that you contacted them previously and followed all their steps, so they can create a ticket for an internal team to resolve it. You could also raise a complaint, which they have to resolve within 6 weeks; after that, you can take it to Ofcom.
Nathana_3405969 Not sure what we, as customers like you, can really do to help as we don't know the background.
When you order a replacement sim, the original is suspended as a security measure.
We do not know if you have done all the standard checks e.g. account dashboard, network status etc.
