Forum Discussion
Renewal queries
Wanted to talk to a human being as have a number of queries about renewal. How can I do that?
Hey GiannaL_1249456 Thanks for reaching out to us!
We have a dedicated webchat team that are available from 8-8 Monday-Sunday! I am also available to help you on here if you'd like to let me know how I can help you 😊
Who are you? Can I speak with you?
The way that Smarty keeps costs down in by having web chat Support Teams and not offering phone service. At busy times they take a little while to get back to you, but it usually works.
Roaming is explained in the Price Guide: https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf
To obtain a PAC code to switch provider, the information is here: https://help.smarty.co.uk/en/articles/5046090-request-a-pac-in-60-seconds
I hope this is helpful.
