Forum Discussion
Renew existing SIM with a new plan
Hi, I have s Smarty SIM which has been inactive for a few months since I paused the plan. I want to reactivate it with the unlimited data 1 month notice plan currently advertised for £20/mo. But I...
Reading the terms and conditions available in the "Offer Details" window presented in the App are quite clear about the 12 month contract on the "offer".
Being an existing customer it even stays I am not eligible for the offer they are offering me.
Is it being offered to me so they can screw me over again by charging me more???
Seriously unimpressed
Richard_1983849 All very strange. I just took a look in my account page and it seems that all plans are on offer to me as an existing customer if I wished to change.
Have you raised this with Support team - they can access your account whereas we mere Community Forum members cannot.
