Rejoining Smarty -- no sim sent

This is now resolved.  I eventually got someone one the Smarty Support Team and I used my family and friends sim.  My number should be switched over tomorrow.  It seems I may have had a fat finger with my date of birth so it needed to be verified.  Unsure if that was the hold up.  Was told also rejoiners cannot use the same account but I am using the same one.  PAC number wasn't getting accepted when I tried to raise another account so definitely needed a human support person.  Pity they hide behind chat bots.