Forum Discussion
Reactivation of an expired number
Hi @EricSci_2725601 your SMARTY account will stay paused for a maximum of 6 months--in which time you can return and continue using your same phone number.
However, if you exceed those 6 months without renewing, the account gets terminated (we send you notifications throughout this time letting you know what to do to keep your number active), this includes the phone number that was associated with the account.
You can re-join via the same log in details after this 6 month period, but it will be a brand new SIM plan with a different phone number.
Hi @EricSci_2725601 your SMARTY account will stay paused for a maximum of 6 months--in which time you can return and continue using your same phone number.
However, if you exceed those 6 months without renewing, the account gets terminated (we send you notifications throughout this time letting you know what to do to keep your number active), this includes the phone number that was associated with the account.
You can re-join via the same log in details after this 6 month period, but it will be a brand new SIM plan with a different phone number.
Thank you for the comprehensive explanation.
I will order a new sim and stillnuse my existing log in.
