Forum Discussion
Very slow 4 and 5G speeds
NOS911 Fair enough then.
The only thing I don't understand - if you had decent service on a good deal and weren't motivated by price.....why move at all in the first place?
I have been with Virgin/O2 for years and the decline of their customer service is getting tiresome, so I decided to try another network, I guess I'll have to try others.
DavidB-3335558 Thanks for the reply, I'm going to check the ofcom checker and see what it says.
NOS911 I am going to risk 'jinxing' everything here.
I have been with Smarty for a few years now and it has been fine. That means that I haven't needed customer service very often - that is one of my main measures of how good the product is.
It is perhaps telling that you needed customer service at virgin/O2 often enough to notice the decline.
MSF I haven't had much need to contact Virgin/o2 customer service but on the occasions i have its been a rather unpleasant experience, its taken a full year for them to change the address on my account and that's why I'm looking at moving.
The service itself has been pretty much flawless, but that doesn't outweigh the declining customer service and their inability to do the simple things like change/update address details.
